Electrum Energy is poised to revolutionize Bangladesh’s energy landscape by powering the future with sustainable solutions. Our vision is “A Brighter, Greener Bangladesh”, and we are dedicated to pioneering sustainable power solutions. We achieve this by integrating advanced semiconductors, solar energy, and smart home systems to create an efficient and eco-friendly energy future. Our mission is “Affordable, Reliable, Green Energy for All”.
This Privacy Policy outlines how Electrum Energy (referred to as “we,” “us,” or “our”) collects, uses, maintains, and discloses information collected from users (referred to as “you” or “your”) of our services, including our website located at www.electrumenergy.com, and all related products and services.
Company Name: Electrum Energy Email: electrumenergy@gmail.com Website: www.electrumenergy.net Address: House: 3, Road: 4, Block: A Section: 2, Dhaka-1216 Contact for Partnerships (Asif Khan): asif@electrumenergy.net, +880 1712 345678
1. Information We Collect
We may collect various types of information from you in connection with your use of our services, depending on the nature of your interaction with us. This information is collected to facilitate our services, which include Turnkey Solar Installation, Comprehensive Solar Maintenance, Smart Home Solutions, and Inverter Power Solutions.
1.1. Personal Identification Information: This may include, but is not limited to:
•
Contact Information: Name, email address, phone number (+880 XXXXXXXXXX for general inquiries, +880 1712 345678 for partnership inquiries with Asif Khan), and postal address (e.g., for House: 3, Road: 4, Block: A Section: 2, Dhaka-1216). This information is crucial for providing services like Turnkey Solar Installation, where we handle professional design, installation, and commissioning, or Comprehensive Solar Maintenance, which involves rapid repairs and system upgrades.
•
Project-Specific Details: Information related to your property or business for handling residential and commercial projects of all sizes, such as site assessments, energy consumption data, and structural details required for Turnkey Solar Installation.
•
Account Information: If you create an account to access our Smart Home Solutions, we may collect usernames, passwords, and other credentials.
1.2. Non-Personal Identification Information: This may include:
•
Technical Data: Browser type, operating system, Internet Service Provider (ISP), IP addresses, and other similar information collected automatically when you visit our website www.electrumenergy.com.
•
Usage Data: Information about how you interact with our website and services, such as pages visited, time spent on pages, and referring URLs.
1.3. Service-Specific Data (for Smart Home and Energy Systems): Given our offering of Smart Home Solutions and Inverter Power Solutions, we may collect data related to the performance and usage of your installed systems:
•
Energy Consumption Data: Data from your solar panels and smart home devices to enable performance optimization and efficiency analysis, optimize energy distribution, and maintain the perfect ambiance while saving energy.
•
Device Data: Information about the smart fan and light systems or other appliances you manage via our universal remote control via a single mobile app, including settings and usage patterns.
•
Sensor Data: Data from advanced motion sensors for automated lighting and enhanced home security, which helps in making smart, safe, and efficient living easy.
•
System Performance Data: Data from inverters maximizing solar energy utilization to monitor efficient DC to AC conversion and intelligent power management, especially for net metering capability for selling excess power back to the grid.
2. How We Use Your Information
We use the collected information for various purposes, central to our mission of providing “Affordable, Reliable, Green Energy for All”:
2.1. To Provide and Manage Services:
•
To design, install, and commission your solar energy system as part of our Turnkey Solar Installation.
•
To perform regular preventive maintenance checks, performance optimization and efficiency analysis, and rapid repairs and system upgrades for Comprehensive Solar Maintenance.
•
To enable universal remote control via a single mobile app and facilitate smart automation for savings and peace of mind through our Smart Home Solutions.
•
To ensure efficient DC to AC conversion and reliable backup power during outages via our Inverter Power Solutions.
2.2. To Improve Our Services and Technology:
•
To conduct R&D (Research & Development) for our proprietary semiconductors and integrated systems, helping us to minimize energy loss during power conversion and boost efficiency across all connected devices.
•
To understand market needs and expand our services, leveraging our deep understanding of Bangladesh’s unique energy challenges.
•
To enhance our smart grid integration capabilities, optimizing energy distribution and enhancing grid reliability.
2.3. To Communicate With You:
•
To respond to your inquiries, requests, and feedback.
•
To provide updates on your service installations or maintenance schedules.
•
To send important notices regarding your account, security, or changes to our policies.
2.4. For Marketing and Promotion (with your consent):
•
To inform you about new services, promotions, or special offers from Electrum Energy.
•
To communicate our vision of “A Brighter, Greener Bangladesh” and our commitment to sustainable solutions.
2.5. For Security and Legal Compliance:
•
To protect the security and integrity of our systems and services.
•
To comply with legal obligations, regulations, or governmental requests, including those related to government initiatives supporting green energy adoption.
3. How We Share Your Information
We do not sell, trade, or rent your personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates, and advertisers for the purposes outlined above.
We may share your information with:
3.1. Service Providers:
•
Third-party companies and individuals that help us to deliver our services, such as installation teams (for Turnkey Solar Installation), maintenance crews (for Comprehensive Solar Maintenance), IT support, and payment processors. These parties are granted access to your information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
3.3. Legal Requirements and Protection:
•
We may disclose your information if required to do so by law or in the good faith belief that such action is necessary to:
◦
Comply with a legal obligation.
◦
Protect and defend the rights or property of Electrum Energy.
◦
Prevent or investigate possible wrongdoing in connection with the service.
◦
Protect the personal safety of users of the service or the public.
◦
Protect against legal liability.
4. Data Security
We adopt appropriate data collection, storage, and processing practices and security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal information, username, password, transaction information, and data stored on our systems. Our commitment to advanced technology and stable systems extends to safeguarding your data.
However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
5. Your Rights Regarding Your Information
Depending on applicable laws, you may have the following rights regarding your personal information:
•
Access: The right to request copies of your personal data we hold.
•
Correction/Rectification: The right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
•
Erasure/Deletion: The right to request that we erase your personal data, under certain conditions.
•
Restriction of Processing: The right to request that we restrict the processing of your personal data, under certain conditions.
•
Objection to Processing: The right to object to our processing of your personal data, under certain conditions.
•
Data Portability: The right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
To exercise any of these rights, please contact us using the contact information provided at the beginning or end of this policy.
6. Cookies and Other Tracking Technologies
Our website www.electrumenergy.com may use “cookies” and similar tracking technologies to enhance your experience. Cookies are small files placed on your device. We use them for:
•
Website Functionality: To ensure our website operates correctly.
•
Analytics: To gather information about how our website is used, helping us to improve performance and user experience.
•
Personalization: To remember your preferences and settings.
You can set your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.
7. Third-Party Websites
Our services may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
8. Children’s Privacy
Our services are not intended for anyone under the age of 18 (“Children”). We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.
9. Changes to This Privacy Policy
Electrum Energy has the discretion to update this Privacy Policy at any time. When we do, we will revise the “Last Updated” date at the top of this page. We encourage users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this Privacy Policy periodically and become aware of modifications.
10. Contact Us
If you have any questions about this Privacy Policy, the practices of Electrum Energy, or your dealings with our services, please contact us at:
Electrum Energy Email: electrumenergy@gmail.com Website: www.electrumenergy.com (Partnerships – Asif Khan): +880 1712 345678 Address: House: 3, Road: 4, Block: A Section: 2, Dhaka-1216